FAQ
We have compiled the questions to support you more quickly.I want to try your product. Can you send a demo product?
You can contact our sales team, customer service or resellers to request demo service.
How many days required to pickup my order?
We deliver your products within 10 business days.
My product is not working. What should I do?
If your product does not work or fails, you can contact our nearest authorized service.
What is the warranty period for the product?
Kolarc products are warranted for 2 years. The transformer and diodes of the products are warranted for 5 years.
What should I do upon expiry of the product warranty?
We provide all services and support all along the product’s life. Conditions apply.
How do I start my product's warranty period?
The warranty period of the product starts by providing the installation service that you will be eligible for under service. You can also register your product online or via customer service line 0312 577 18 18.
Does the warranty cover user errors?
The warranty terms of validity are specified in the relevant section of the product operator manual and warranty sheet.
Where can I purchase spare parts for my product?
You can purchase spare parts for the product from our sales representatives or dealers.
Can I use parts from another model in my own product?
We do not accept any responsibility for a situation that affects the performance of the product after the part is replaced. You can reach our customer service for further information.
How do I determine the service of my product in use?
If your product is registered, you will be automatically notified. You can also contact customer service.